Shipping policy
Last updated: September 22, 2026
Every Huggable piece is made to order, just for you. That means it takes a few days longer than grabbing something off a shelf, and we think it's worth the wait. Here's what to expect.
Where we ship
We ship to most countries worldwide. If we can deliver to your address, you'll be able to select it at checkout.
How long it takes
Your order goes through two steps:
- Making it: 2–4 business days. Your piece is produced once you place your order.
- Getting it to you: depends on where you live (see below).
| Destination | Standard delivery time after production |
|---|---|
| United States | 5–10 business days |
| Canada | 7–14 business days |
| UK and Europe | 7–15 business days |
| Australia and New Zealand | 10–20 business days |
| Rest of the world | 10–25 business days |
These are estimates, not guarantees. Busy seasons, public holidays, weather and customs checks can add a few days.
Shipping costs
Standard shipping is free on every order, wherever you are. The delivery times above are for standard shipping.
Need it sooner? Where available, you can choose faster express delivery at checkout for an extra fee. You'll always see the price and estimated delivery time before you pay.
Tracking your order
Once your order ships, we'll email you a tracking number. Tracking can take 2–3 days to show updates after your parcel is handed to the carrier, so don't worry if it's quiet at first.
Customs, duties and taxes
Your order may be shipped from outside your country. Depending on where you live, import duties, taxes or handling fees may apply. Where possible, these are calculated and charged at checkout, so there are no surprises at your door. If they aren't shown at checkout, the carrier may collect them on delivery, and they are paid by the recipient.
Wrong address?
Please double-check your shipping address before you pay. If you spot a mistake, email us right away at huggable.brand@gmail.com. We can update it as long as your order hasn't shipped yet. Once it's on its way, we can't change the address.
If a parcel comes back to us because of an incorrect or incomplete address, or because it wasn't collected, we'll happily send it again, but the cost of reshipping is paid by you.
Lost or delayed parcels
If your tracking hasn't updated for 10 days, or your order hasn't arrived within 30 business days of shipping, email us with your order number. We'll look into it with the carrier and, if your parcel is lost, send you a replacement or a full refund at no cost to you.
Damaged or wrong items
If something arrives damaged, misprinted or isn't what you ordered, email us with your order number and a few photos. We'll make it right, as described in our Refund policy.
Questions
Write to us anytime at huggable.brand@gmail.com. A real person reads every message.